kacangbet Casino & Sportsbook FAQ

We require a valid government-issued ID to verify your identity. Acceptable documents include a national ID card, passport, or driver's license. We also require proof of address, such as a recent utility bill or bank statement dated within the last three months. If you are registering from Jakarta, Surabaya, Bandung, or Medan, the same documents apply regardless of location. Upload clear, legible photos of both sides of your ID and your proof of address through the kacangbet app or website. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will request resubmission. Once verified, your account is fully activated and you can deposit and withdraw funds.

On the kacangbet login page, click the "Forgot your password?" link. Enter the email address associated with your account. We will send a password reset link to that email within a few minutes. Click the link in the email to create a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. Once you've set your new password, you can log in immediately using your username or email and the new password. If you do not receive the reset email, check your spam folder or contact our support team. For security reasons, password reset links expire after 24 hours.

If you notice unusual activity on your kacangbet account, such as unrecognized transactions or login attempts, contact our support team immediately. Do not share your password or two-factor authentication codes with anyone. Change your password right away using the password reset process. Enable two-factor authentication on your account if you have not already done so. Our support team can review your account activity and help you secure your account. If you believe your account has been compromised, we may temporarily freeze your account while we investigate. Once we confirm the issue, we will help you regain access and review any disputed transactions. Always log out of kacangbet when using a shared device.

We support deposits through multiple payment methods popular in Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum account preferences. Minimum deposits are typically low to allow users to start with a small amount. Maximum deposits vary by payment method and account verification level. You can view the exact deposit ranges for each payment method in the deposit section of your kacangbet account. Deposits are processed instantly for e-wallet methods and within one business day for bank transfers. If you have questions about account preferences for your specific payment method, contact our support team.

If a deposit or withdrawal does not complete, the funds remain in your original payment method. For deposits, check your e-wallet or bank account to confirm the money was not deducted. If the funds were deducted but did not appear in your kacangbet account, contact our support team with your transaction reference number. We will investigate and credit your account if the transaction was successful on our end. For withdrawals, if the transaction fails, the funds are returned to your kacangbet account automatically. You can then attempt the withdrawal again using the same or a different payment method. Incomplete transactions are typically resolved within one to three business days. During busy periods such as Idul Fitri or Idul Adha, processing may take longer.

We offer welcome bonuses and promotional offers to new and existing members. Bonus terms vary by offer and are displayed clearly when you view the promotion on kacangbet. Typical terms include a minimum deposit requirement, a playthrough requirement (the number of times you must wager the bonus before withdrawing), and an expiration date. Some bonuses apply only to specific games or betting markets. Bonuses are credited to your account automatically when you meet the eligibility criteria. You can view your active bonuses and their terms in your account dashboard. If you have questions about a specific bonus offer, contact our support team. We do not offer fixed bonus amounts; instead, we describe offers in terms of percentage matches or promotional credits.

Live-dealer tables on kacangbet feature real dealers and real cards or equipment streamed from multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You interact with the dealer and other players in real time. Slots are automated games with spinning reels and fixed paylines. Popular slots on kacangbet include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots use random number generation to determine outcomes. Live-dealer tables typically have higher minimum bets and lower house edges. Slots have lower minimum bets and faster gameplay. Both are available on the kacangbet app and website. Choose based on your preference for interaction, pace, and betting range.

Our support team handles inquiries in English and Indonesian. You can contact us through live chat on the kacangbet app or website, or submit a support ticket. Live chat is available during business hours. We aim to respond to all inquiries within a few hours. For urgent account issues, live chat is the fastest way to reach us. For non-urgent questions, you can also email our support team. We provide support to users across Indonesia, including those in Jakarta, Surabaya, Bandung, and Medan. If you have a question in another language, our team will do its best to assist you or connect you with a translator.

If a deposit or withdrawal does not complete, the funds remain in your original payment method. For deposits, check your e-wallet or bank account to confirm the money was not deducted. If the funds were deducted but did not appear in your kacangbet account, contact our support team with your transaction reference number. We will investigate and credit your account if the transaction was successful on our end. For withdrawals, if the transaction fails, the funds are returned to your kacangbet account automatically. You can then attempt the withdrawal again using the same or a different payment method. Incomplete transactions are typically resolved within one to three business days. During busy periods such as Idul Fitri or Idul Adha, processing may take longer.